Shipping Rates and Policies
BirdSanctum.com ships all U.S bound package orders via FedEx, UPS, DHL or United States Postal Service. We do not accept International orders. S/H options and pricing are based on order characteristics such as item weights, package sizes and the delivery address. We reserve the right to cancel a domestic order if it becomes unreasonable to ship. You will be notified if this should occur.
Orders shipped within the state of Pennsylvania will incur a 6% state sales tax as required by law.
Items usually ship within 3 to 7 business days. Merchandise may ship from different distribution centers and therefore, may arrive at different times. We may also combine items to reduce the number of shipments. This may cause an in stock item to be shipped outside of the next business day window. This policy helps us to keep costs down. We pass those savings on to you, our customer, with our low pricing.
We only offer expedited shipping on a case by case basis. If you wish to have your order shipped via an expedited shipping method (for example: Overnight or 2nd Day), please send an e-mail request to our customer support team and we will respond with availability and a quote if appropriate. If you have already placed your order with us, please include your order number. If you have not yet placed an order with us, then please include the item number(s) or SKU(s) for the item(s) that you wish to have expedited. The item numbers can be located on the item detail page.
Bird Sanctum is not responsible for incorrect addresses or extra charges that may occur from changing an address once it has already shipped. If you provided an incorrect address at checkout or request an address change once your order has shipped, you will be responsible for any additional charges that may occur.
Please e-mail us (info@birdsanctum.com) if you have any questions about shipping.
